On March 22 2019 I purchased a cellphone and was asked if I wanted insurance on my “device”. Being such an expensive item I purchased the insurance. At the AT&T store the device was switched to my primary number. On April 6th I lost my device and filed an insurance claim. Asurion refused to honor my claim stating it is the phone line that is insured and not the device. I spoke to an adjuster who notified me I had to change the insurance to the line being used. I did so. Still they have refused to honor the claim. I have a $300 deductible it will not be a free phone. I pay for the insurance. The vendor never notified me changing the line nullified the insurance. I was asked if I wanted insurance on the device I bought insurance on the device. Asurion should honor my claim.
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