AT&T

33 reports /
Also Reported
Names:

Ken

Victoria

Damien

Debra

Kaylee

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Phones:

800-288-2020

800-331-0500

800-531-5000

877-722-3755

800-335-0500

800-924-9420

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Unresolved

At&t + Direct TV Bundle Scam

  • by: LA
  • #21971
  • Dec 28, 2016
  • Monetary Loss: $365.41
5/2016 At & t sold me a Bundle pkg. Not disclosing they were swapping my U-verse for Direct TV. Direct TV's poor quality was the reason I switched to U-verse in the first place. The tech came, within seconds disconnected my cable, all saved movies lost, and stuck me w/ Direct TV. The commercial, they "move with you" is untrue. I moved, At & t said there would be no early cancellation penalty as the "BUNDLE" package was unavailable in my area, no fault to me.
Then Direct TV charges me over $300.00 early cancellation penalty on a 2 year contract!! What contract? My deal was with At & t , a customer for 47 years! Then DT claimed they didn't receive their equipment and charge my credit card an additional $165.41. My name was not even on the account! I had the receipt and proved them wrong, they changed the story to charging me additional cancellation penalty. I have paid out over $365.
Warning, At & t & Direct TV is not a bundle, the sleeping dragon awaits!
Phones reported:
800-288-2020

ATTENTION: Consumers who have been contacted by scammers could have had their personal information breached. #REPORTSCAM highly recommends that consumers whose information has been breached obtain identity theft protection service immediately. There are several companies that offer identity theft protection in the US. One of the most inexpensive options we were able to find is the protection offered by LifeLock. You can start your protection here.
Disclaimer: The information and opinions contained on this site are not endorsed by LifeLock. #REPORTSCAM receives compensation from LifeLock. This helps support our scam prevention efforts.

Unresolved

Help me

  • by: Abemh89
  • #26323
  • Feb 18, 2017
  • Monetary Loss: $0
Beginning the Third week of January 2017 was supposed to have internet service with AT&T. I technical person. Arrived @ my address about the the 3rd almost the end of January 2017 the tech person said for order for me to have internet a my renter address he would have to do some drilling. I explained to the my property management do not allowed no type of drilling on there rental property. So tech person left a call at&t and explain to them what I told the tech person. A couple days after I resived an from at&t saying I'm an customer and that I have a bill. I'm not a at&t customer. And I don't have no type of service's with them no type of equipment of at&t. As the stated in a email and by mail can your company please help me he this matter resolved.
Phones reported:
800-288-2020
Unresolved

SCAMMERS

  • by: gaw0317
  • #27118
  • Mar 1, 2017
  • Monetary Loss: $122.00
In December of 2016 I dropped my cell phone cracking the screen. I called AT&T and was told I had insurance therefore they would send a replacement but I had a deductible of $112 which would be added to my bill.. I received the phone on 12-06-16 I took the phone to AT&T at #6 Bass Pro Drive. Rep David Felps assisted with the phone and he told me that the phone that was sent to me with a defect so he advised me to send the phone back.. On December 07, 2016 I sent the phone back. I tracked the phone so there for I knew it was received on 12-09-16 at 3:14pm. When I received my AT&T bill for December the charge for the phone was on my bill.. I called AT&T and they advised me they had received the phone and that they would take it off the bill. I receive my phone bill in January same scenario I call AT&T they advise they received the phone and would correct my bill.. I receive my bill for February same thing the charge is still on my bill. I call at least 5-10 times I talk to at least 4-6 different people they are going to remove the charge from my phone. On February 25,2017 I go back to the AT&T store at #6 Bass Pro Drive and I speak to David Felps. We have a conference call with all of us on the line. I was told the charge would be removed in 7-10 business days. As of today the charge is still on my bill. I have received emails from AT&T stating that if the charge is not paid they will suspend my service and that billing will continue for monthly charges and I will be charged a fee to restore each AT&T service. This has been a nightmare causing me a lot of due stress.. I do not have the phone. The phone was sent to them and since then I have gone to Best Buy and bought my own phone. I don t know what else I can do . But I do not owe for the phone or the charges on my monthly bill. If I do not pay it I won't have phone service. Please please please HELP ME..
Names reported:
Genesis
Phones reported:
800-331-0500
Unresolved

Magazine Scam by AT&T

  • by: Smsat210
  • #29800
  • Mar 30, 2017
  • Monetary Loss: $0
AT&T offers a Gift for being a Valued Customer! The Gift comes with a Subscription to purchase a subscription to Magazines, and a requirement to give your Credit Card Information! It's a Third Party Company request! Do not Trust this Company, at all Costs! You'll be Bombarded with emails?
Unresolved

AT&T data usage

  • by: Johnm53
  • #42049
  • Nov 21, 2017
  • Monetary Loss: $1000.00
On a couple occasions I was unable to turn off my data on my I phone 7 plus. This one time I called AT&T and was told to go into the store. By the time I was leaving work I checked and could use the feature.
Names reported:
Uma, Abbey
Unresolved

Deceptive practice

  • by: Dsmith
  • #42303
  • Nov 26, 2017
  • Monetary Loss: $350
Called in to pay my bill around March 21017, I was informed by AT&T representative that I qualified for 3 IPads at $1,99 each. I agreed to allow them to send me the 3 pads. Two weeks ago I went in to have my IPhone checked. At this time I was informed that I was paying $10 plus tax on each of these pads. It was stated that I agreed to a two year contract on each of these devices. I was not aware of this and never noticed it on my bill as it is paid automatically from my checking account. On discovering this I called AT&T and was told it would cost me A$118 on each pad to cancel a contract that they said I agreed to under deceptive practice. I believe I have been taken advantage of and am asking relieve.
Delores Smith