eFax.com

1 report / 0 comments
Also Reported
Names:

Egan

Al W.

Phones:

800-878-7151

Website/emails: www.efax.com
Attention: US residents who have been dealing with suspicious businesses are considered to be at risk of identity theft. It is highly recommended that everyone affected obtains identity theft protection service as soon as possible. One of the least expensive identity theft protection plans we were able to find is provided by LifeLock. You can give them a try by clicking here.
Unresolved

No Refund Policy

  • by: ebrad
  • #41839
  • Nov 17, 2017
  • Monetary Loss: $16
I needed to fax some papers and went on eFax so I could fax from my computer. I download and try to fax, but nothing would go through.
I called and spoke with Egan. He gave me instructions to fax a different way. I tried and still no luck. I told him I wanted to cancel and not to bill me. Of course my next statement had the charge of 16.95. I called and they said my account was still active and the had a no refund policy. I asked to speak to a supervisor. The "supervisor" told me that there was no way they could refund my account. I asked for his name and he said it was AL W.
I asked him to close out my account. Let's see if I'm charged next month! Very unprofessional customer UNcustomer friendly company.
Names reported:
Egan, Al W.
Web/emails reported:
www.efax.com
Phones reported:
800-878-7151