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Rude and uncooperative
Dec 20, 2017
Monetary Loss: $119.97
Reported to the FTC for Identity Theft, 877-438-4338. Agent Austin, ID #344926 from this company who answered call center even stated couldn't transfer to a supervisor becuase he is the supervisor AND declined to transfer me to the fraud department. Furthemore, only refunding 1 month (i had not caught their prior charges in my own oversight) and that was only with an attitude after arguing. I have never used the service, but I can bet it's as horrible as the customer service. If the bare minimum refund is not in my account in the 3-5 business days as agent austin stated, i will be pursiung even above the FTC. This is ridiculous that I have to go borrow gas money to make it home from work because they took my money and gave me crap for asking for it back.
In April, I noticed that I was charged $29.95 3 times on my credit card. Looking back on previous statements, I saw that this had been going on for MANY months (for a total of 1,976.70). I looked up their number and called them. They said that the charges were for a credit monitoring service. They admitted that the info they had on file was not mine, and transferredme to another dept. They've refunded 9 payments ($269.55 of the 1976.70 charged), and said they'd open a fraud claim for the rest. I haven't heard from them since. When I called back, their operator was very snippy and refused to give me a contact number or name to follow up with for the rest of the money. I sm stil out $1707.15!