Tech Support Scam

1052 reports /

ATTENTION: If you've been contacted by tech support scammers, your personal information may have been breached. #REPORTSCAM highly recommends that consumers whose information has been breached obtain identity theft protection service immediately. There are several companies that offer identity theft protection in the US. One of the most inexpensive options we were able to find is the protection offered by LifeLock. You can start your protection here.
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Unresolved

Russian Hackers Have Access to My Computer

  • by: keyboard53
  • #51545
  • Oct 12, 2018
  • Monetary Loss: $0
I got a phone call on 10/10/2018 from Anthony Costican who represented himself as a Dell employee. He told me that he detected an issue with not being able to download and install driver updates on my computer. Through high pressure and scare tactics, I allowed remote access of my computer to him, Elvin Marcus, and Adam Green. I used the phone number: 1-888-224-0966 (provided by Anthony) to "verify" that these people were indeed Dell employees.

After connecting to my computer using ConnectWiseControl, a bogus security report was produced. (Incidentally, while they were accessing my computer, I could not see what they were doing. All I could see was the ConnectWiseControl logo, some mouse-arrow movement and the occasional drop down menu and program run box which was running software published by "Nic Sofer".

After showing me this report, which was little more than output from the Netstat utility, Anthony recommended that I buy a network firewall hardware device to block the IP addresses of the Russian hackers that were currently logged onto my computer. These devices ranged in price from $1,000 to $4,000. When I told Anthony that I did not have that kind of money. He then offered to "fix" my issue for $498 for three years. He gave me the following information to use when I called him on a monthly basis to "check my computer for unauthorized users:
Name: Anthony Costican
Extension: 1058
Employee ID: 3006
Phone #: 1-888-224-9066

Once I was told I needed to buy something, I saw that this entire scenario was a scam to bilk me out of hundreds, if not thousands of dollars. I was on the phone with these cretins for over four hours but they did not get one dime from me. Please use this information to shut this scam down.
Names reported:
Elvin Marcus, Sam Collins
Phones reported:
503-495-3091, 866-237-0024, 888-224-0966
Identity Theft Risk:

 HIGH RISK  Click here for the explanation.

Unresolved

Microsoft robo call

  • by: meanjr
  • #51506
  • Oct 10, 2018
  • Monetary Loss: $0
someone from microsft corporation calls and says there is suspicious activity on my computer mainly porn and that if I dont let them have access to my computer the feds will be visiting me.
Names reported:
Jason
Identity Theft Risk:

 HIGH RISK  Click here for the explanation.

Unresolved

MICROSOFT SCAM

  • by: bellyfat
  • #51492
  • Oct 9, 2018
  • Monetary Loss: $0
Caller called with a very heavy accent. He said his name is John and it is spelled with a G. Stated my IP address had been compromised and I needed to follow these steps to correct.
Hit the windows button and the letter r at the same time.
type in www.supremocontrol.com and hit ok.
I did not follow the instructions but played along to get as much info as I possibly could.
These are scam artists trying to get remote access to your computer. I played along and prayed loudly to God the whole time.
They also leave voice messages claiming to be federal agents about a security/fraud breach.
Names reported:
John
Phones reported:
347-770-5065, 315-969-6520
Web/emails reported:
www.supremeocontrol.com
Identity Theft Risk:

 HIGH RISK  Click here for the explanation.

Unresolved

Senior Citizen computer discounts

  • by: dick_morin23
  • #51491
  • Oct 9, 2018
  • Monetary Loss: $450.00
I answered an on line computer ad for computer discounts to senior citizens. Bob Williams (employee number MCA 1097) told me I could get a discount from Microsoft and then another through a government discount for senior citizens. I agreed to the purchase and he told me I needed to purchase google play cards and read him back the number which I did but no computer and he had redeemed the card so I am out $450.
Names reported:
Bob Williams
Phones reported:
619-535-0071
Identity Theft Risk:

 HIGH RISK  Click here for the explanation.

Unresolved

Remote access to my laptop and I did NOT give them permission or let them in.

  • by: Delpro
  • #51488
  • Oct 9, 2018
  • Monetary Loss: $0
I was having problems with my computer, it was automatically erasing type, deleting emails and giving me frequent interrupted actions messages. I called Microsoft because I thought I had downloaded the new Windows10 updates improperly. Anyway the new updates were downloaded but I found I was having the same problems. I then noticed that my laptop was working even though the power was off ( I had shut down) and the lid was closed. A Microsoft support technician called me yesterday citing a case number and wanted to know if everything was alright - I was looking around support for info about my problem. The technician said that I should report this problem to Microsoft. Also my delete key doesn't work anymore. I am now in the process of changing all of my passwords to try to fix the problem.
Identity Theft Risk:

 HIGH RISK  Click here for the explanation.

Unresolved

Keep calling saying my IP address comprimised.

  • by: mpwcd
  • #51411
  • Oct 3, 2018
  • Monetary Loss: $0
They keep calling telling me that my computer has been infected and there has been a computer breach with my IP address. They say they are a "computer security company", no name of company. Before they can collect any type of personal info I call them on their scam and they get really defensive and calling me names. They call back a few times cussing at me-and I call them back to telling them off.
Names reported:
David Smith
Phones reported:
347-770-5065
Identity Theft Risk:

 HIGH RISK  Click here for the explanation.