I ordered 1 trial bottle for $29.95 but received 5 bottles and was charged $198.00. I received them on the 4th of June. On June 12th a woman called me (supposedly from ThermoBurn), she asked if I received the product and how many bottles. I told her 5 bottles - 4 more than I ordered and that I did NOT want any further orders. She said ok and hung up.
On the 28th of June I called to make sure the cancellation was in effect. The man I spoke to basiclly called me a liar, that no one from their company would call a customer and IF I had spoke to someone they would have given me a cancellation conf. Numer. I told him she DID call me and she did NOT give me a conf. #.
I told him to cancel my subscription immediately (well within the 30 day period). He said he would cancel it and started to hang up but I stopped him and asked for a conf. number. The following day money was taken from my bank account.
I called and after being on hold for 20 minutes got the message "goodbye" and was disconnected. I then went to the "contact" on the "club" website and tried 3 times to send my complaint and demand my money back but I kept getting a message; "unable to send, try again later".
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Thermo Burn is a Scam!!
Jul 5, 2018
Monetary Loss: $198.00
I received an E-Mail from Thermo Burn. It sounded pretty good and was supposedly endorsed by Shark Tank. I figured that if Shark Tank was behind them, this has to be the real deal. I ordered ONE bottle, but my final receipt showed 8 bottles at $24.95 each. It was too late at this point as they already have your Credit Card Info. I called the number and spoke to a gentleman (I use that word loosely) named Alex. I said I want to Cancel my order immediately and ANY future shipments. He said he couldn’t do that. I asked him why? I’m calling within 5 minutes of placing the order! He says I need to read the terms and conditions. We went back and forth, and all he would do is repeat I need to read the terms and conditions. I don’t care what the terms and conditions are, they are frauds, and I said I simply want to Cancel my order. He says again, I can’t do that, read the Terms and Conditions. I asked for his Supervisor and he said “there is no one else to talk to, have a good day”. Then Today, almost a week later I get a Call from Thermo Burn with a lady that could barely speak English saying they need my Credit Card Info again to process my refund....WTH???? SCAM!!!
I placed an order for buy 1 get 1 bottle free. But I placed the actual order the receipt indicated I had ordered 3 bottles. I immediately called the customer service number. The support person refused to correct the error but offered a 40% discount on 3 bottles. I unhappily agreed but my credit card is still being charged for 3 bottles. I have still to try to cancel the membership which is also another catch.
My order and my subscription should be canceled immediately. I did not get an email confirmation but saved the pdf of my receipt at the end of the transaction. I chose to order 2 bottles in the promotion and was willing to pay for 2 bottles; however, once my order was processed the receipt stated I was being charged for 5 bottles. I have reached out to customer service twice today. The first time I was put on hold for 30 minutes and then the system said "goodbye" and hung up. The second time I was on the phone this evening with Jay Alzarecz who could only repeat "I have to follow the process". There was no attempt at any customer service to either correct the order or to make a note to cancel my subscription. I am supposed to call back a third time to ask for permission. This is not the type of company I am interested in doing business with.
Your agreement states that if you detect a billing error (I purchased 2 and was billed for 5), then contact right away. In this case I've attempted 2 contacts to straighten this out.
Ordered 1 bottle, received 5 and charged for them. They are going to charge me $5.95 per bottle for restocking.
Aug 27, 2018
Monetary Loss: $100.00
I placed an order online in response to an email add. It offered 1 trial bottle. I was sent 5. I immediately called and told them there was a mistake on the order. They refused to cancel my order. A few minutes after that I got an email thanking me for the order. I replies back that I did not order 5 bottles and to cancel it. In stead, I receive 5 bottles in the mail. I have called 2 different times and get the same response.
i when to buy power keto 800. they advertise a free trail for two bottles. after submitting my credit card number for shipping i received my purchase order. i was charged for 5 bottles of power trim at $39.95 a bottle. also i was enrolled into the thermo burn club at $29.95 a mouth. this is not what i ordered. please avoid !!! this is a scam!!!.thank you.