Modlily is an online clothing retailer whose own storefront lists swimwear, tops, dresses, and plus size clothing. Buyers should judge a proposed order by the actual item description, delivery terms, and return conditions. The FTC recommends checking those details before checkout and retaining evidence that shows exactly what the seller promised.
A missing parcel, an unsuitable size, and an unauthorized charge need different responses. First identify the order and the problem, then contact the retailer through its own account tools. If the issue remains unresolved, the payment provider may offer a dispute route. Eligibility depends on the payment method and the facts of the transaction.
Modlily clothing and swimsuits: check the selected item
The Modlily storefront separates swimsuits into categories including tankinis, bikinis, one piece suits, and swimwear separates. Before ordering, compare the selected product’s measurements, fabric description, and included pieces with the basket. Save a screenshot showing the chosen size and color. A broad category photograph should not substitute for the particular item’s written description.
Modlily returns and order lookup
The published Modlily returns policy describes a 30-day period from delivery and conditions for eligible clothing. It also distinguishes returns for refunds from exchanges and store credit. Read the option offered for the specific order carefully before agreeing. A credit usable for another purchase has a different practical result from money returned to a card.
For a Modlily order, the policy directs registered customers to their order account and guest buyers to order lookup. Follow the generated instructions to obtain the correct return details. The policy warns that an address printed on a parcel is not necessarily an authorized return address. Keep the instructions alongside proof of dispatch.
Returned items must satisfy the retailer’s condition rules, including being unworn, undamaged, and unstained. The policy specifically requires hygiene liners to remain attached to returned swimsuits. It also excludes certain sanitary categories and products marked as final sale. Check eligibility before removing labels, wearing an item, or spending money on the return shipment.
- Check the exact size, color, and product description.
- Save the delivery promise and payment receipt.
- Obtain return instructions through the order tools.
Before checkout and after a delivery problem
When buying clothing online, record the total cost rather than the advertised product price alone. The FTC recommends accounting for shipping, handling, tax, and other fees. Also check delivery and return terms before payment. The shopping platform warning guide explains related checks when an attractive storefront or social advertisement encourages a quick purchase decision.
A written complaint should say whether the problem is non-delivery, damage, an incorrect item, or a requested return. Include the order reference, relevant photographs, and the date support was contacted. The FTC’s complaint guidance recommends stating the resolution wanted and preserving records. Keep original evidence while sending copies through the retailer’s established support process.
What to do about card, PayPal, or bank payments
For a credit card purchase that was not delivered as agreed, ask the issuer about a billing dispute promptly. The FTC explains that credit cards provide protections for certain shopping problems. Present the delivery promise, order receipt, and attempts to resolve matters. Do not describe a purchase as unauthorized if the cardholder actually approved it.
For an eligible PayPal purchase, the company describes protection for items not received or significantly different from their description. Open the transaction in the account and use the Resolution Center to report the appropriate issue. Review the applicable requirements before submitting. The PayPal safety guide provides related precautions for messages requesting payment outside an order.
If a deceptive payment request led to a bank transfer, contact the bank immediately and ask whether it can reverse the transaction. The FTC recommends contacting the company used to send money even when recovery is uncertain. Provide the recipient details and transfer record. A bank request is separate from asking the retailer for a return.
Where to report shopping problems
Report suspected deceptive shopping conduct through ReportFraud.ftc.gov. Describe the concrete transaction, amount, and communications instead of assuming every order has the same outcome. The FTC uses reports to identify enforcement patterns. The reporting guide can help organize evidence, including checkout screenshots, payment confirmation, correspondence, and any tracking record associated with the disputed delivery or return.
When a refund message asks for new payments, remote access, or account credentials, pause and verify it through the payment provider’s own application. The FTC’s recovery guidance advises contacting providers directly after suspected deception. Retain the message and its destination address. Avoid giving someone control of a device merely to discuss a clothing purchase refund.
Questions and answers
What does Modlily sell?
Its storefront lists women’s clothing including tops, dresses, swimwear, and plus size styles. An order should be checked against the specific product listing, including measurements and included pieces. Save those details before checkout to document what was selected.
How long does the return policy allow?
The published policy describes returns within 30 days of delivery, subject to eligibility conditions. Buyers should use their order account or guest order lookup to obtain instructions. The return method and desired remedy should be checked before shipping anything back.
Can swimsuits be returned after wearing them?
The retailer requires returned clothing to be unworn and in the specified original condition. Its swimwear condition includes keeping hygiene liners attached. Buyers should inspect the garment and the applicable return terms before using it or removing protective materials.
Should a return go to the parcel sender address?
The retailer warns that addresses appearing on parcels are not necessarily authorized return addresses. Start the return through the order tools and use the instructions supplied for that order. Keep shipment evidence and a copy of the return authorization.
Does PayPal guarantee a refund?
PayPal Purchase Protection applies to eligible transactions and specified problems, including non-delivery and significant differences from the description. Conditions and limitations apply. Submit the appropriate issue from the transaction record and follow the Resolution Center’s evidence requests.
What evidence helps with a card dispute?
Keep the order confirmation, delivery terms, transaction statement, tracking information, and support messages. Explain whether the problem involves missing goods, the supplied item, or another billing issue. The FTC recommends acting promptly and keeping records of the seller’s promises.
Sources
- Official clothing storefront · Modlily
- Return and exchange policy · Modlily
- Online shopping · Federal Trade Commission
- Solving problems with a business · Federal Trade Commission
- What to do after a scam · Federal Trade Commission
- Purchase Protection · PayPal