Rosewe sells women’s dresses, tops, swimwear and other clothing through rosewe.com and ships orders internationally, including to the US. Its About page says the store has sold fashion online since 2011 and adds more than 300 new products each week, with styles from elegant and modern to athleisure and plus sizes available. Anyone holding a late parcel, a return label fee or an unfamiliar card charge can line each step up against the policies the retailer posts on its own site. Those pages cover delivery estimates, missing parcels, the return window, label fees, refund timing and sizing, and each one gives a concrete number or deadline that an order can be measured against.
This page sets those terms next to two federal rules that cover online orders. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule governs shipping promises and delays. The Fair Credit Billing Act gives cardholders a dispute process for goods that never arrived or were not delivered as agreed. Every figure below was checked on November 11, 2026 against a Rosewe policy page, an FTC publication or the Verisign domain registry. Where a Rosewe policy and a federal rule cover the same situation, the sections below give each one separately so a buyer can see which deadline arrives first. Screenshots of the relevant policy page on the day of an order help later, since the retailer’s terms reserve the right to change them.
Who operates Rosewe and rosewe.com
The Rosewe Terms of Use state that rosewe.com is operated by Hongkong Yuzhen E-Commerce Co., Limited. A separate line in the same section says the laws of Hong Kong apply to the site’s terms, notices and disclaimers. A US shopper who checks out is accepting a contract written for a Hong Kong company. That point matters once a disagreement about a parcel or refund outlasts customer service.
The About Rosewe page lists the company at C1 12/F Wong King Industrial Building, No 2-4 Tai Yau Street, Kowloon, with the number 66491738. The page marks it as not a shipping or return address. Verisign’s RDAP record shows rosewe.com registered on August 20, 2013, expiring on August 20, 2029, through registrar Alibaba Cloud Computing (Beijing) Co., Ltd. The record shows who holds the domain, not who sent an email.
Rosewe shipping times and the federal 30-day rule
Rosewe’s Shipping Info page breaks delivery into processing time plus shipping time and shows a date range after a country is chosen. For the United States it lists Standard Shipping at US$8.99 below US$39 and free above US$79. The page says the shipping section on each product page sets the estimate, and that low stock can lengthen processing, with an email sent to the buyer about any such delay.
Federal law adds a floor under those estimates. The FTC’s business guide says a seller needs a reasonable basis for any shipping time it states, and for 30 days when it states none. A seller that cannot ship on time must ask the buyer to consent to the delay. Without that consent, it must refund the unshipped merchandise promptly and without being asked. Saving any delay email matters here.
Rosewe orders that are late or missing
A Shipping Confirmation email carries the item list, a tracking number and a link to the carrier, and the same status shows in the buyer’s account. The policy treats a parcel as delivered once the carrier marks it delivered to the address given. No compensation is offered for non-receipt in that case, so the tracking record and the final carrier scan are worth saving early.
Rosewe asks for contact within 2 months after dispatch and says overdue requests are not accepted. When the loss falls on the retailer, the policy promises a full refund including shipping, minus the insurance fee, or a resend of the items that never arrived. A wrong address typed by the buyer leaves those fees non-refundable. A buyer charged a customs fee is asked to keep the receipt and contact customer service.
Rosewe returns: window, fees and condition rules
The Rosewe Return and Exchange Policy allows 30 days from delivery to return or exchange an item. Pieces must be original, undamaged, unstained and unworn, and swimsuits need their hygiene liners attached. Beach blankets, swimming rings, sunglasses, jewelry and hair accessories are excluded for sanitary reasons. Products marked no returns or exchanges on the product page are final sale, and each purchased item can be returned only once.
The policy says customers pay the return shipping charge, and the store’s own return label carries a fee of at least US$9.99 that is taken out of the refund. Returns taken as store credit are described as free, and that credit never expires. Parcels must go to the address issued through My Orders or Order Lookup, because any address printed on the parcel is not an authorized return address.
Rosewe refunds and how long each method takes
The policy says a refund is issued within 7 business days after its warehouse receives the parcel and checks the condition of the items. A credit to the store wallet normally shows within one business day. PayPal refunds take 1-3 working days. Card refunds take 10-20 business days, depending on the issuing bank. Original shipping and insurance fees stay with the retailer when an order goes back for a refund.
A return tracking number showing delivery to the US warehouse in New Jersey marks the start date. If the refund window for the chosen method passes, the order record, the return receipt and the warehouse delivery scan form the evidence for a ticket or a card dispute. The retailer states it is not responsible for return parcels lost in transit and suggests filing a claim with the shipping company instead.
Rosewe dresses, clothing and sizing checks
Rosewe publishes a measuring guide for bust, waist, hips and torso, and suggests asking another person to take the measurements. Its Size & Fit page says the store follows US, EU, UK and CA sizing, and some styles run to 26W through 28W. It also states that no petite range is offered. Buyers are asked to review the size description of each item, since sizes vary between styles.
Each order includes one free exchange for a new size, color or an item priced at or below the original, according to the return policy. Exchanged items cannot be returned or exchanged again. An exchange must be requested within the same 30 days of delivery. Support runs through live chat, a ticket form and email, with email answered within 1 business day, and its Privacy Policy gives [email protected] for data questions.
Steps after a suspicious Rosewe charge or message
Start with the store account itself. An order that shows in My Orders can be matched against the card statement by amount and date. A charge with no matching order, or a message about a Rosewe parcel with a link or a fee request, should be checked by signing in directly and opening a support ticket from there. Keep the email headers, sender address, any link and any payment request.
For a card charge, the FTC says a written dispute must reach the issuer within 60 days after the first bill showing the error. Send it to the billing inquiries address with copies of the order confirmation and the retailer’s replies. A password typed into a lookalike page should be changed on the genuine Rosewe account. A fake Rosewe message or website can be reported to the FTC at ReportFraud.ftc.gov.
Questions and answers
Which company runs rosewe.com?
The Rosewe Terms of Use name Hongkong Yuzhen E-Commerce Co., Limited as the operator of rosewe.com and state that the laws of Hong Kong apply to its terms and disclaimers. The About Rosewe page lists a Kowloon office address for that company and marks it as not a shipping or return address, so parcels should never be sent there.
How long does a Rosewe order take to reach the United States?
Rosewe's Shipping Info page defines total delivery time as processing time plus shipping time and shows an estimated delivery date range once a country is chosen. The page adds that the shipping section on each product page governs the estimate and that buyers are told by email when low stock lengthens processing for an item.
How many days does Rosewe allow for returns?
The Rosewe Return and Exchange Policy allows returns and exchanges within 30 days of delivery. Items must be original, undamaged, unstained and unworn, and swimsuits need hygiene liners attached. Beach blankets, swimming rings, sunglasses, jewelry, hair accessories and products marked no returns or exchanges are final sale and cannot be refunded.
Who pays return shipping on a Rosewe return?
The customer does. Rosewe's return policy says buyers are responsible for the return shipping charge, and a fee for its own return label is deducted from the refund. For US returns that fee starts at US$9.99 and rises with item count and parcel weight. Returns taken as store credit are described as free, and original shipping and insurance fees are not refunded.
When does Rosewe issue a refund after a return?
Rosewe's policy says a refund is issued within 7 business days after its warehouse receives the parcel and checks the items. A Rosewe wallet credit normally appears within one business day, PayPal within 1-3 working days, and a credit or debit card within 10-20 business days, depending on the card issuer.
What if a Rosewe parcel never arrives?
Rosewe asks buyers to report a missing order within 2 months after dispatch and says later requests are not accepted. When the loss is its own responsibility, the policy offers a full refund including shipping but not insurance, or a resend. A parcel marked delivered to the correct address does not qualify for compensation.
Can a Rosewe card charge be disputed with the card issuer?
The FTC explains that the Fair Credit Billing Act lets cardholders dispute charges for goods not delivered as agreed. The written dispute must reach the issuer within 60 days after the first bill showing the error was sent. It goes to the billing inquiries address, with copies of the order confirmation and messages from Rosewe.
Sources
- rosewe.com RDAP domain lookup · Verisign
- Terms of Use · Rosewe
- About Rosewe · Rosewe
- Return & Exchange Policy · Rosewe
- Shipping Info · Rosewe
- Size & Fit · Rosewe
- Privacy Policy · Rosewe
- Business Guide to the FTC's Mail, Internet, or Telephone Order Merchandise Rule · Federal Trade Commission
- Using Credit Cards and Disputing Charges · Federal Trade Commission
- What To Do if You Were Scammed · Federal Trade Commission