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Hugo A. Luevano






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Unauthorized VIP Membership fee after Shadowhawk Flashlight Purchase

  • by: bbratz
  • #26108
  • Feb 16, 2017
  • Monetary Loss: $27
I ordered Shadowhawk flashlights as Christmas gifts. Someone called me to upsell me for the rechargable battery packs, which I bought, too. Noticed a charge on my credit card statement on 12/12/16, 01/10/17, 02/09/17 from "RIBBONGOODS 18443249260" OF $8.95, immediately followed by a Foreign Transaction Fee of $0.26 after each transaction of $8.95. Called number & spoke to George #459 who claimed to be the Supervisor with no one above him. He initially thought I bought a "Skin Tech Mole Remover" which I denied. He came back a minute later and said I bought the Shadowhawk flashlights and they sent me an email advising if I did not respond, I would be auto-enrolled in a monthly "Shipment VIP" membership. I scanned all emails and found nothing but an email from the email noted above with the Subject: "75% OFF Military Grade Flashlight!" There was no other content in the email! I advised him of this and he said he could only refund one payment as I had to call in 30 days to cancel. I will dispute with my bank in the morning, but in the meantime, DO NOT DEAL WITH THIS COMPANY! They had no authorization to make these charges and have acted fraudulently. When I asked to escalate he said there was no one else to escalate it to, and he had many other calls to answer, so "this call will go no further."
Names reported:
George (#459)
Web/emails reported:
[email protected]­om
Phones reported:

Unauthorized charges to credit card

  • by: Ava
  • #25242
  • Feb 07, 2017
  • Monetary Loss: $37
Charges in the amount of $8.95 began showing up in December 2016. Tried calling the number showing on the statement but was a recording noting Falcon Flashlights were out of business. No forwarding contact of info. In January the name of the $8.95 charge changed from Falcon Flashlights to Ribbon Goods. I called their number and they stated I was in some sort of VIP club membership. When I told her I had not authorized the charges nor any membership in this do called VIP membership and prove to me where I had she then offered to reimburse the fees for the month of January only. While they are affiliated with Falcon Flashlights she is not able to reimburse my acct for those charges. Here agent number was Mary 456. She stated I would receive the January charges in 5-7 business days and and email stating total to be reimbursed in an email within 24 hours! Waiting...... 😡
Phones reported:

I have been scamed by Falcon Flashlight

  • by: shir1845
  • #22528
  • Jan 05, 2017
  • Monetary Loss: $45
I ordered this flashlight on line from a post on Facebook. I never got the product and they have taken $ 8.95 out of my bank account five times. The original cost was 8.95 only, a one time payment. They keep taking the payment out and when I call the phone number a recording tells me the product has been discontinued and they are not servicing any more customers. Yet, they keep charging my account.
Phones reported:

I have been scammed

  • by: DebraBooth
  • #22508
  • Jan 05, 2017
  • Monetary Loss: $181
I ordered the set of 6 flashlights and 6 rechargeable cords for Christmas presents and was billed on 12/07/16 for the $181.00 out of my checking accounts. I called a week before Christmas and they were supposed to be processing them. Now I call and get a message that they no longer will be servicing them on existing orders.
Web/emails reported:
Phones reported:

I have been scammed by Shadowhawk

  • by: bkleinpetere
  • #22391
  • Jan 03, 2017
  • Monetary Loss: $28
I have never ordered from this company but I am finding revolving charges on my debit card. 3 for 8.95 and 1 for 1.95. Called the number listed and got a recording saying they are no longer taking orders or servicing complaints.
Phones reported:

Unauthorized payments

  • by: Jojo2016
  • #22115
  • Dec 29, 2016
  • Monetary Loss: $36
I keep getting charged $8.95.
I call number and it says no longer taking orders or servicing existing orders and hangs up.
No clue what for, or how got my card number.
Will call bank in morning.
Phones reported:



Jul 14, 2016 10:24 PM

My experience with Shadowhawk was not as bad. I ordered one flashlight. It arrived. It is a substandard piece of equipment that did not live up to their advertising. After half a dozen calls/emails, they sent me another one. Still substandard. They finally credited my purchase. But now I have two substandard flashlights.